About Me
I am a dedicated, motivated, and service-oriented Business Process Consultant with experience in retail, finance, and travel industries. Skilled in service design and improvement, with a passion for KPI design, dashboards, and reporting. Certified ServiceNow Administrator with up-to-date deltas. ServiceNow PA Foundations certified.
ITSM Pro certification in progress. PA Application Specialist certification pending.
Proven success streamlining business processes, coordinating between IT and Business, and managing multiple projects delivered on time and within budget. Strong interpersonal, leadership, creative, design, and technical skills.
ITSM Pro certification in progress. PA Application Specialist certification pending.
Proven success streamlining business processes, coordinating between IT and Business, and managing multiple projects delivered on time and within budget. Strong interpersonal, leadership, creative, design, and technical skills.
Recent Engagements:
Green-field ITSM Deployment at Fortune 500 Financial Firm (JAN 2019 - AUG 2019)
- Role Played: Business Process Consultant for all listed processes
- Deployment included: Incident, Major Incident, Problem, Call, Knowledge (5000+ legacy articles), Change, CAB Workbench, Catalog (100+ catalog items), and Performance Analytics
Overall Satisfaction (Avg): 10
"Partner team adapted and worked with us through changes out of their control.
Great partner with lots of knowledge in this area."
"Project was delivered on time, within budget and with a very large amount of scope.
The partner team, especially _______, _______, CJ Jeffrey, and _________ were wonderful to work with."
"Partner team adapted and worked with us through changes out of their control.
Great partner with lots of knowledge in this area."
"Project was delivered on time, within budget and with a very large amount of scope.
The partner team, especially _______, _______, CJ Jeffrey, and _________ were wonderful to work with."